IT Technical Support

Professional Services
Dalietos.com

IT Technical Support

The IT Technical Support Dalietos.com service provides specialized consulting and advisory in the wider field of information technologies, while providing technical support for computer systems as well as software training.

The service also provides design and construction of medium and high-performance computing systems (Custom Builds). The construction is carried through the individual purchase and assembly of the electronic parts one by one. The initial design is based on the latest technological developments and based on the customer’s requirements and needs.

IT Technical Support

In a few words:

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  • Installation and setup of Programs (Software) and Devices (Hardware) in accordance to manufacturer requirements and specifications.

  • Secure upgrades, updates and optimizations for Programs (Software) and Devices (Hardware).

  • Devices (Hardware) and Programs (Software) problems and malfunctions troubleshooting.

  • Computers custom configuration and building based on customer requirements (Gaming, Office, Home, etc) and based on latest technology.

  • Analysis and consultancy on latest technological innovations on both Programs (Software) and Devices (Hardware).

  • Conducting seminars on Programs and Platforms (Software) operations including Social Media websites.

Individuals

IT Technical Support packages for individuals

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Prices include VAT/ Minimum time charge 1 hour. Prices may change without any prior notification.

Initial
Check / Visit

Cost €20

The cost covers the initial inspection or the visit to the location (within zone) where the computer is located.

Troubleshooting
and correcting issues

Cost €20 / hour

The cost covers the troubleshooting and the correction of the technical issue on the computer. The cost does not cover other expenses such as the replacement of devices or reinstallation of operating system.

Operating System
installation

Cost €40

The cost covers the hard drive format (delete disk data) and the installation of the operating system, including installing all latest updates and validating good operation.

Software
installation

Cost €20 / hour

The cost covers the installation of additional software, often after an installation of an operating system. The cost is per hour.

Hardware
replacement

Cost €20 / hour

The cost covers the replacement of a hardware device with a new one the same specification. The cost does not cover the purchase of the new device. The cost is per hour.

Custom Build
construction

Cost €100

The cost covers the design, ordering, assembly and performance testing of custom computer systems. The initial design is based on the latest technological developments and based on the customer’s requirements and needs.

Data
recovery

Cost €40 + €20 / hour/span>

The cost covers data recovery through special programs. The service does not include disk disassembly in case of board – moving parts damage. Depending on the case, the duration of the data recovery may take several hours. Initial cost is €40 and then €20 for every additional hour.

PC
pick up

Cost €15 (within zone)

The cost covers the computer pick up / return from a within zone location.

Educational
seminars

Cost €25 / hour

The cost covers one to one educational seminars, remote or within a zone location, in software and the use of the internet. The cost does not cover training in specialized software.

PC
clean up

Cost €15 – €30

The cost of €15 covers the computer’s clean-up via compressed air and without any internal hardware disassembly. In case of internal hardware disassembly, the cost is €30.

IT Technical Support

IT Technical Support

IT Technical Support

The IT Technical Support Dalietos.com service has been created for single customers and small and mid scale businesses and offers technical support for programs (Software) and devices (Hardware).

The IT Technical Support service is available via telephone, remote desktop and onsite and provides advanced troubleshooting on technical issues.

The service also includes consulting for the general field of computer systems and technology.

Adaptability
and scalability

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  • Depending on the specific needs and requirements, it is possible to choose either a single service or multiple services.

  • The pricing policy is scalable and dependent on the framework of the cooperation.

Corporations

IT Technical Support packages for corporations. The costs cover the majority of the IT supporting operations

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Prices include VAT/ Minimum time charge 1 hour. Prices may change without any prior notification.

Service
packet
3 hours

Cost €50

The cost covers work of a total duration of 3 hours and guarantees response within 48 hours of the announcement of the technical issue. The packet has a duration of 3 months. The purchase of the package should be made at least 7 days prior to any technical issue report. The package covers distances within zone. For outside zone locations, the cost is adjusted according to transit distance and transit time.

Service
packet
5 hours

Cost €75

The cost covers work of a total duration of 5 hours and guarantees response within 48 hours of the announcement of the technical issue. The packet has a duration of 3 months. The purchase of the package should be made at least 7 days prior to any technical issue report. The package covers distances within zone. For outside zone locations, the cost is adjusted according to transit distance and transit time.

Cooperative
program
3 hour

Cost €40 / month

The cooperative program is offered with a 6-month fixed contract, the cost covers work of a total duration of 3 hours and guarantees priority response ASAP within 24 hours of the announcement of the technical issue. The packet has a duration of 3 months and the purchase of the package should be made at least 14 days prior to any technical issue report. The package covers distances within zone. For outside zone locations, the cost is adjusted according to transit distance and transit time.

Cooperative
program
5 hour

Cost €65 / month

The cooperative program is offered with a fixed 6-month contract, the cost covers work of a total duration of 5 hours and guarantees priority response ASAP within 24 hours of the announcement of the technical issue. The packet has a duration of 3 months and the purchase of the package should be made at least 14 days prior to any technical issue report. The package covers distances within zone. For outside zone locations, the cost is adjusted according to transit distance and transit time.

IT Technical Support

Quality
of Services

IT Technical Support
  • The Dalietos.com services related to the design and implementation of projects are provided with guarantees of proper implementation and reliable operation.
  • The Dalietos.com services related to consulting and analysis of information technologies are provided with a Cooperative Guarantee and a commitment to Good Quality.